Call-Back Facility

The surgery has a new phone system which enables you to receive a call-back which avoids you having to stay on hold to speak to someone.  If the line is busy when you call, you will be asked if you want to receive a call-back and instruct you on how to do this. 

Once the phone line is free you will receive a call connecting you to the receptionist.  The added bonus of this service is that you will remain at the point you were in the queue and receive the call-back once you reach the front of the queue.

However, if you do not respond to the call-back at that point, you will NOT receive another call-back as this is a once only opportunity.

The service has been working well for us, and improved access to the surgery over the telephone.

Published on 17 December 2024