IMPORTANT PATIENT NOTICE - MICROSOFT OUTAGE

The microsoft outage may affect several of our day to day services at the practice. 

What does this mean?

The outage may cause delays with:

Online consultations - Responses to online consultation requests may be delayed.

SMS text messages - We may be unable to send text messages or important patient updates

Appointment reminders - Any SMS reminders may be delayed or not received

Hospital Letters - There may be delays in receiving and processing hospital correspondence

Electronic Discharge Documents - Discharge info includig medication changes and follow-up instructions may take longer to reach the practice.

Referrals - Our ability to prepare and process referral forms may be affected.

Patient letters and documents - There may be delays in preparing and sending clinical and administrative correspondence.

Other administrative tasks - Some routine rasks may take longer than usual.

What are we doing?

Prioritising urgent clinical matters and patient safety

Continuing to provide services wherever possible

Monitoring outstanding work and correspondence

Working to minimise disruption and delays

If you are awaing a response to an online consultation or an important text message, pleae be aware this may take longer than usual.

Thank you for your patience and understanding.

Published on 13 November 2026